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My order hasn’t arrived

Oh no 😧 sorry your order hasn’t arrived yet! Products are usually shipped in 3-5 business days, but please allow a little longer at the moment due to the effects of COVID-19. If you still haven’t received your order after 10 days, please contact us at hello@etico.store with your order details and we’ll chase it up.

Something in my order is missing 

Please contact us at hello@etico.store with your order details and we’ll look into it for you.

Something in my order is damaged

We’re sorry to hear that 🙁 Please see our Shipping & Returns page to find out what to do next.

Do you deliver overseas?

We only ship to the UK. We cover all areas of the UK apart from the Channel Islands, Isles of Scilly and the Isle of Man.

Can I cancel my order?

You have the legal right to cancel your order within 14 working days of receipt of the goods. Please read our returns policy here.

How do I make changes to my order?

Please email us at hello@etico.store as soon as possible and we’ll see what we can do.

What forms of payment can I use?

We accept Visa, Mastercard and American Express.

I have a question about a product on your website

Inquisitive, I like it! Open a chat with us if we’re about, or email us at hello@etico.store and we’ll see if we can come up with some answers for you

I have a suggestion for a product you should add

Great! We love suggestions 🤗 Please send over your suggestions via this form.

Are all your products vegan?

Yes! It’s kind of our thing 🌱 We’ve vetted all the products listed on the site so you can shop without worry, knowing everything is free from animal products and is cruelty free.

How much is shipping?

Shipping varies from vendor to vendor. Please see our Shipping & Returns page for more info.

When will my order be shipped?

Our vendors aim to ship within 3-5 working days, but please allow a little longer in some cases due to the current situation with COVID-19.

How long will it take my order to be delivered?

We hope you’ll have your lovely new things within a week (or less!), but the current pandemic sometimes makes that take a little longer. Please bear with us and allow 10 days. If you haven’t received anything after 10 days, get in touch with us by emailing hello@etico.store.

What is your returns policy?

We want you to be completely satisfied with your purchases. If for any reason you are not satisfied with an item you have ordered, please see our full returns policy here

Products we are unable to refund

There are some products that we’re unable to accept returns on. These include perishable food products, any products made to order, or personalised products. If you’re unsure about whether a product fits into this category, just ask 🙂

Can I exchange an item?

We don’t currently offer exchanges. If you’d like a refund, please read our refund policy here.

When do I get a refund once I have returned an item?

As soon as we get the thumbs up from the vendor that they’ve received the goods and are happy with the refund, we’ll transfer you the money. You can expect the refund via the same payment method you originally used for your purchase. This will be no more than 7 days after receiving your return.

I’d like to unsubscribe from your mailing list

There is an unsubscribe link at the bottom of each email.

What’s your privacy policy?

Have a browse of our privacy policy here 🧐